Privacy Policy

This Privacy Policy (“Policy”) sets out how Advatek Lighting Pty Ltd (ACN 164 273 107) (referred to in this document as “Advatek”, “we”, “us”, “our”) protects the privacy of your personal information.

Advatek regards customer privacy as an important part of our relationship with our customers.

We draw to your attention the Privacy Act 1988 (Cth) (“Privacy Act”), and the Australian Privacy Principles (“APP”) contained in Schedule 1 of the Privacy Act, as amended from time to time. 

Please also note the General Data Protection Regulation 2016/679 (“GDPR”) if you are based in the European Union (“EU”) or United Kingdom (“UK”) during your interactions with us (other than when you are in the EU or UK solely for travel purposes) (”EU Individual”).

If you have questions or concerns regarding this Policy, you should contact Advatek via the details set out at section 14 below.

1. Scope

This Policy applies to the collection, use, holding and disclosures of personal information provided about individuals to Advatek through the use of the website, www.advateklights.com (“the website”),  social media pages or other applications related to Advatek and any services and/or goods offered or provided by Advatek (“services”).

If you are an EU Individual, please refer to section 13 below, which deals with matters specific to EU Individuals.

2. Acknowledgement

By continuing to use the website and/or services or when you purchase goods from Advatek, you acknowledge that you have had the opportunity to read this Policy and acknowledge and consent to us collecting, holding, using and disclosing personal information supplied by you through your use of the website and/or our services,  and retaining and/or using personal information provided by you subject to the terms of this Policy, the website, and any terms and conditions that apply to any goods or services we provide to you.

If you provide us with personal information of third parties, you will be responsible for informing the individual and obtaining the individual’s consent for their personal information to be provided to Advatek for the purposes indicated in the corresponding sections of this Policy or as otherwise indicated at the time of collection.

3. Purpose of Policy

The purpose of this Policy is to:

• clearly communicate the personal information handling practices of Advatek;
• enhance the transparency of Advatek’s information collection processes; and
• give individuals a better and more complete understanding of the sort of personal information that Advatek holds, and the way Advatek uses or discloses that information.

4. Personal Information

In this Policy, “personal information” has the same meaning as defined by section 6 of the Privacy Act, as amended:

Information or an opinion about an identified individual, or an individual who is reasonable identifiable:

(a)          whether the information or opinion is true or not; and

(b)          whether the information or opinion is recorded in material form or not.

Personal information may include your name, address (including previous addresses), contact telephone number(s), e-mail addresses and bank account and credit card details.

5. Collection of Personal Information

In the course of regular business activity and in order to use the website and/or our services, we will from time to time collect, require and otherwise deal with your personal information in order to provide the best service possible.

If you do not want any of your personal information collected, you can stop using our website or services at any time (subject to applicable contracts), however we may not be able to provide our services to you.

Advatek collects personal information from individuals in numerous ways, including when an individual:

• corresponds with Advatek via the telephone, email, mail or directly through our website for any reason;
• visits or uses the website or social media channels;
• contacts us by telephone, email, fax or in person;
• makes a purchase(s) from Advatek;
• makes payment of an invoice;
• allows any information on social media to be shared with us; or
• provides us with personal information, including for example at an event or by providing a business card.

We may also collect personal information about you from third parties, organisations or agencies.

Personal information may also be collected where Advatek is required to do so by law.

Advatek does not generally take steps to:

• verify personal information about any individual disclosed to it; or
• seek additional personal information about any individual on the basis of information disclosed to it,

except in circumstances where it is reasonably necessary for Advatek to do so, including (but not limited to) confirming the identity of an individual seeking access to personal information.

We note that in certain circumstances, if you do not consent to the use of your personal information as outlined in this Policy or at the time of collection, you may not have access to our services and we might not be able to provide you with our services.

6. Use of Personal Information

Any personal information collected by Advatek is required in order to provide you with our goods and/or services.

Any personal information collected by Advatek will be used for the following purposes: for which it was given to Advatek, for secondary purposes which are related to those purposes, for purposes which you have otherwise consented to, or if applicable for any other purposes in accordance with the Privacy Act or this Policy.

We highlight that Advatek may use your personal information for purposes, including the following:

• in order to provide you with our services;
• to verify your identity;
• to process transactions and to contact you in relation to those transactions, including credit card transactions;
• to send you information and updates pertaining to our services;
• for essential communications, such as emails, accounts information, and critical service details;
• to send you related service information;
• to send you promotional, marketing or other information about our services and/or events through email, postal mail or some other means unless you instruct us not to;
• to send you communications in connection with our goods and/or services and events;
• to monitor and improve our services;
• to process any inquiries you have about Advatek, our services or events;
• to conduct research about our goods and/or services; or
• to respond to your feedback or complaints.

7. Disclosure

Advatek may disclose your personal information to:

• our directors, officers, employees and other associated companies or related entities or organisations;
• other non-related organisations including your company or organisation if you use our services under a corporate account;
• third parties who provide essential services on our website or for our business processes;
• third parties to provide services;
• government, regulatory and law enforcement agencies where the disclosure is required or authorised by law;
• as required by law and/or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website;
• professional advisors, including accountants, lawyers and auditors;
• credit card providers, credit reporting and fraud checking agencies;
• debt collection agencies, such as in the event of your default in payment of monies owed to us;
• to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.

We may disclose your personal information to overseas recipients such as in countries including but not limited to New Zealand, United States of America, Canada and Europe, in order to provide our services.

Where applicable, we may handle or disclose personal information relying on applicable exemptions under the Privacy Act, including but not limited to, the related bodies corporate exemption and the employee exemption.

8. Links – external websites

Please note that our website may contain links to other external website. These links are provided as a convenience to you. Advatek is not affiliated with these sites and accordingly has no control over – and is not responsible for – their content, activities, privacy practices or other policies. Links to external websites are not covered by this Policy.

The use of cookies by third parties is not covered by this Policy. We do not have access or control over these cookies. Third parties may use cookies to collect data about your visit to their websites and to tailor and deliver advertising messages to you.

9. Cookies

This website makes use of cookies - a very small text file placed on your hard drive by a web server. Basically, it is your unique identification card for accessing this website. We use cookies to provide the sales and support functionality provided through the website as well as for analytical purposes (such as statistical evaluation of online marketing and referrals).

You may control, refuse and/or delete cookies on your computer as you wish, however you may have to manually adjust some preferences every time you visit our website and some services and functionalities may not work.

10. Storage of personal information

The security of your personal information is important to us.  We take reasonable steps to protect the personal and sensitive information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. Advatek may store your personal information physically and/or electronically and has processes in place to endeavour to ensure the security of your personal and sensitive information, such as secure servers and encryption where appropriate.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

11. Access to personal information

If you would like access to your personal information please contact our Privacy Officer directly via phone or email. Details of how to contact us are set out below at section 14.

12. Correction of personal information

In the event Advatek holds personal information about you and you believe that any of the information that we hold about you is not current or incomplete, please make a request to our Privacy Officer for correction (refer to section 14 below).

13. GDPR

If you are a resident of the EU (or following Brexit, you are a resident of the UK and the UK has laws equivalent to the GDPR in effect) you have certain rights and protections under the GDPR (or the UK equivalent) regarding the processing of your personal data. This section sets out additional information in relation to the GDPR. Please note that references to the GDPR also includes references to any UK equivalent.

Where the GDPR applies, the meaning of “personal information” has the same meaning as “personal data” under the GDPR.

For the purposes of the GDPR we may either be a “data processor” or “data controller” for any personal information you provide to us in connection with our relationship. The precise role we m assume is dependent on the context of our relationship with you and the purpose of the processing being undertaken.

Under the GDPR, use of personal information must be based on a legal basis. We rely on lawful means of processing your personal data, including the following:

• where it is necessary to fulfil a contract with you. This includes where we collect your personal data to enable us to send you our goods or provide you with our services;
• where you have given us valid consent to use your personal data.;
• where it is to further our legitimate interests which could include usage statistics, analytics and internal analysis so we can improve our services to you.

We note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. If the GDPR applies and you need further details in relation to this, please contact Advatek using the details set out at section 14.

You acknowledge that we may transfer your personal information (including sensitive information) outside of the EU where the transfer is necessary for (a) the performance of a contract between you and us or (b) putting in place or the performance of a contract concluded in your interest.

Your rights as an EU or UK resident

Under certain circumstances or if you are a resident of the EU or UK, you have various rights under the GDPR in relation to your personal information, including the:

• Right to be informed;
• Right of access;
• Right to rectification;
• Right to object/ withdraw consent;
• Right to restriction of processing;
• Right to erasure or to be forgotten;
• Right to data portability; and
• Right not to be subject to automated processing.

To exercise any of these rights, if the GDPR applies, please contact Advatek via the contact details set out below at section 14.

Withdrawing your consent (GDPR)

If the GDPR applies, you can withdraw your consent to our collection or processing of your personal data. You can do so by contacting us or by opting out of email communications by following the instructions in those emails or by clicking unsubscribe. If you withdraw your consent to the use of your personal data, you may not have access to our services and we might not be able to provide you with our services. In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.

14. Contact

If you have any questions or concerns about how we handle your personal information or if you wish to access or amend personal information we hold about you, please contact us by:

Mail:      Privacy Officer, Advatek, 16 / 52 Corporate Blvd, Bayswater, 3153, VIC, AUSTRALIA

Phone:    Privacy Officer, Advatek, phone number: +61 3 8400 4566

Email:     [email protected]

In the event that you decide to contact us for any of the reasons above, we request that you please provide us with sufficient details regarding your reason for getting in touch with us.

We note that if necessary, we will ask you to provide us with a copy of your ID, passport or other valid identity document.

15. Changes to Privacy Policy

This is our current privacy policy outlining our personal information management practices. If we decide to change our privacy policy, we will post those changes to this privacy policy and other places we deem appropriate. We reserve the right to modify, remove or vary this Policy at any time, so please review it frequently.

To obtain a current version of our privacy policy, please contact Advatek via the contact details at out at section 14 above.

16. Privacy complaints

If you wish to complain about our handling of your personal information, you can escalate your enquiry to Advatek in writing or by email address to our Privacy Officer using the details set out in section 14 above.

We will investigate and consider any complaint received by us and a response will be provided to the complainant as soon as practicable.

If you are not satisfied with the way in which we handle your inquiry or complaint in regard to your personal information, if applicable, you may contact the Office of the Australian Information Commissioner (“OAIC”). Contact details for the OAIC can be found at www.oaic.gov.au.

If you are located in the EU, and the GDPR applies to you have the right to complain to the local data protection authority within the EU in relation to the GDPR. Current contact details for your local authority are available on the European Commission website at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080  

 

Last Updated: 27^th July 2020